General Terms and Conditions of Sale

1. Service provider and scope

SIOBuilder is operated by Branding Lab, a French SARL with share capital of EUR 1,000, registered office at 66 avenue des Champs-Élysées, 75008 Paris, registered with the Paris Trade and Companies Register under number 894 714 401, EU VAT number FR52 894714401. Contact: hello@siobuilder.com. Phone: +33 1 84 16 52 61.

These General Terms and Conditions of Sale (the “Terms of Sale”) govern free and paid access to SIOBuilder. The Terms of Use govern use of the service. The order summary specifies the plan, period, final price and applicable taxes and prevails for those specific details. The order and the accepted version of the terms are recorded; a confirmation is emailed after payment.

2. Consumers and Professional Customers

Before ordering, the Customer must select, with no option preselected:

• “I am purchasing for my business or professional activity”; or
• “I am purchasing for personal purposes”.

A French SIRET or VAT number is not a general condition of access. It may be requested, when available, for invoicing or tax purposes. This declaration cannot exclude mandatory consumer protection where the actual purpose of the purchase legally qualifies the Customer as a Consumer.

3. Orders and activation

Before payment, the Customer can review and correct the order, view the price, billing period and taxes, and access these Terms and the Terms of Use. The order becomes binding after the Customer accepts the contractual documents through an unticked checkbox, confirms the obligation to pay, obtains payment authorisation and receives the order confirmation. Paid access is normally activated immediately after payment confirmation.

4. Plans, Sections and validity

Top-ups: Solo, 20 Sections for EUR 19 or 50 for EUR 45; Studio, 50 Sections for EUR 39 or 150 for EUR 99.

These are French reference prices including 20% VAT. The final price including tax, currency and taxes applicable in the Customer’s country are displayed before payment and calculated from the reference price excluding tax. Monthly allocations expire three months after being granted and top-ups expire twelve months after purchase. There is no maximum cumulative balance, but every allocation retains its own expiry date. Sections are used in this order: oldest purchased top-ups first, then oldest included allocations, before their respective expiry dates.

A Section is used when generation or conversion produces a Section that can be exported to and used in Systeme.io. A successful voluntary regeneration uses another Section. Internal retries and re-exporting an existing result are free. Automatic top-ups are not offered at launch.

5. Payment, taxes and invoices

Branding Lab remains the seller and invoice issuer. Card payments are handled by Mollie for the SIOBuilder profile. The final price including tax in euros is displayed and confirmed before payment. Where an approved tax calculation is not yet available for the Customer’s situation, a review request is created without any charge; the final price must be confirmed after review before the Customer proceeds directly to payment. The Customer must provide accurate billing information.

Business Customers subject to French law only: payment in full at the time of ordering. No discount for early payment. In the event of late payment, interest at an annual rate of three times the French statutory interest rate applicable is due from the day after the due date, without a prior reminder, together with a fixed EUR 40 recovery-cost indemnity.

6. Renewal and cancellation

Monthly and annual subscriptions renew automatically for an equivalent period at the accepted price unless renewal is cancelled before the next billing date. A move from the founder price to the standard price does not trigger a charge at the higher price without a new Customer decision. The Customer may cancel at any time, free of charge, through the account. Cancellation takes effect at the end of the paid period. Access remains available until then and no further subscription payment is collected. Confirmation is provided on a durable medium.

Annual-plan renewal information is sent within the applicable statutory notice period. Until that notice can be sent, the annual plan must not be offered for payment.

When paid access ends, generation and conversion are suspended, no new Sections are granted and the account remains available for administration. The unused balance and its remaining validity are frozen for twelve months. They resume if the Customer resubscribes during that period and expire without refund after twelve consecutive months without a paid subscription, subject to mandatory law.

7. Consumer right of withdrawal

A Consumer has fourteen days from conclusion of the contract to withdraw. Withdrawal may be exercised using the model on the Withdrawal page, or an unambiguous statement sent to hello@siobuilder.com.

To obtain immediate access, the Consumer must actively tick unticked checkboxes requesting immediate performance and acknowledging its legal consequences:

I expressly request immediate access to SIOBuilder before the end of the statutory 14-day withdrawal period. I acknowledge that, if I withdraw after performance has begun, I may be required to pay the amount corresponding to the service supplied up to the date of my notice.

Starting the subscription alone does not automatically remove the right of withdrawal. Where performance began at the Consumer’s request, the payable amount is calculated in proportion to the days elapsed in the monthly period or over 365 days for an annual plan (366 where applicable). For a top-up, Sections already consumed may remain payable. The balance is refunded to the original payment method within the statutory period.

8. Technical failures, availability and refunds

No Section is charged, or it is restored, where a SIOBuilder malfunction produces no result, a non-exportable result or a technically unusable result. An exportable result usable in Systeme.io may count as successful even where reasonable adjustments are required because of the source code, automated process or disclosed limitations of Systeme.io.

SIOBuilder has no quantified service level or guaranteed restoration time at launch. If the service is entirely inaccessible, or its core generation and conversion features are wholly unusable, for more than 72 consecutive hours, with no reasonable workaround and for reasons not attributable to the Customer, the unavailable period is refunded pro rata against the subscription price. An equivalent extension may replace the refund only with the Customer’s agreement. Announced maintenance and events legally qualifying as force majeure are excluded.

Except where required by law, for an incorrect or duplicate charge, a goodwill decision, statutory withdrawal or the outage above, ordinary cancellation does not entitle the Customer to a refund for the current period or unused Sections.

9. Consumer statutory conformity guarantee

Branding Lab must provide Consumers with a digital service conforming to the contract and is liable for conformity defects throughout the continuous supply period. The Consumer may require conformity free of charge, without unjustified delay and without major inconvenience. Where statutory requirements are met, the Consumer may obtain a price reduction or terminate the contract, without prejudice to damages. Disclosed technical limitations do not restrict these mandatory rights.

10. Liability

Consumers

No contractual cap restricts a Consumer’s mandatory guarantees, remedies or right to compensation. Consumers must nevertheless review and test Results before publication.

Professional Customers

Branding Lab is liable only for direct, personal, certain, foreseeable and proven loss causally connected to an established breach. Subject to the exceptions below, total cumulative liability is limited to the amount excluding tax paid by the Professional Customer during the twelve months preceding the event giving rise to liability. Indirect loss, including indirect loss of revenue, profit, opportunity, customers or reputation, is excluded.

The cap does not apply to wilful misconduct, gross negligence, death or personal injury, where mandatory law prohibits it or where its application would deprive an essential obligation of its substance. Contractual refunds and restored Sections do not consume the cap, but the same loss cannot be compensated twice.

11. Suspension

Branding Lab may proportionately suspend an account for non-payment, fraud, security risk, breach of the Terms of Use or a legal obligation. Where circumstances allow, the Customer is given notice and a reasonable opportunity to remedy the breach. Immediate suspension is reserved for emergencies, fraud, serious third-party harm, security risk or legal obligation. Serious or repeated breaches may result in termination, without restricting mandatory Consumer rights.

12. Complaints, mediation and governing law

Complaints must first be sent to hello@siobuilder.com. After an unresolved written complaint, a Consumer may refer the matter free of charge to the consumer mediator appointed by Branding Lab. The mediator’s details will be added here once the pending membership has been formally approved.

These Terms are governed by French law. This choice does not deprive a Consumer living in another country of mandatory protection under the law of the Consumer’s habitual residence. Consumers may bring proceedings before any court having jurisdiction under applicable law. For disputes between merchants, after an amicable attempt and subject to mandatory law, the Paris Commercial Court has exclusive jurisdiction.